We ship 95% of our items free so you don't have to worry about additional charges.
We only charge shipping on items that are considered Large, Heavy or Bulky will be charged a flat rate delivery fee of $14.99 Australia wide.
| ORDER WEIGHT | SHIPPING TYPE | SHIPPING CHARGE | |
| Under 8kg | Standard FREE | FREE* | |
| 8kg or Over | Bulky Goods | $14.99 |
There are two ways.
You will first get an indication of the shipping price within the product descriptions by looking at the "Shipping" tab.
Generally we consider these items to be;
This will be clearly indicated to you within the "shipping" tab of each product description.
Shipping large items can be costly, this is mainly due to mainstream shipping and courier companies either not accepting these items or charging a large premium.
Generally we find most items that are over 8kg also above $150 price point, rather than passing on the full postage cost we simply charge a flat rate to recover some of the expense incurred.
Most courier companies will not deliver to a PO Box or they will charge a premium, so unfortunately we are unable to accept orders with a PO Box as the delivery address.
However we do realise some customers are in remote parts of Australia so if this is important to you, please contact us for a shipping quote here
80% of orders are shipped via Australia post, however in some instances depending on the item or location we will use our alternative courier services such as;
Generally all orders are delivered within 2-10 business days, but in some instances it can take up to 12 days to arrive.
We have 4 warehouses worldwide in the following locations
The location and the estimated shipping time frame will be clearly described in the "Shipping" tab within the product description.
When Australia post is delivering an item and you are not home you will receive a card to go and collect your order from the post office.
If one of our other delivery partners are delivering the item they will have "Authority to Leave" (ATL) unless it is a high value item and in that case you may need to attend a depot to collect the order.
If you have had a history of mail or packages going missing, please let us know in the "Order Comments" so we can ensure that ATL is not given to our couriers.
In the first instance you should check your tracking number provided in you shipping confirmation to see if your order is already in transit.
Secondly you should re-check the product description to see if the delivery time frame has passed.
Lastly you can always make contact with us and we will gladly follow it up and we will investigate it.
From time to time we may have promotions or discounts on shipping cost's, generally free shipping applies to our 'Flat Rate' shipping option and is rarely available for our 'Bulky Goods' delivery services due to the cost involved.
When a free shipping promotion is offered it will clearly indicate which shipping is being discounted, Free shipping promotions may also exclude certain items.
Excluded products will be highlighted on product pages, within the "Shipping" tab on each product description.
The friendly team at Zach's Pet Shop, you can contact us here
We accept the following payment methods;
All payments are processed via secure payment gateways within Australia.
All payments are charged in AUD, so if you have a credit card with an Australian Bank or provider you will not be charged international transaction fee's.
If at any point you are unhappy with your purchase we ask that you email us or call us on 1300 674 887.
Within the first 30 days of your purchase we offer 100% money back guarantee regardless of the reason, simply return the item to us and we will fully refund the purchase price*.
*All items purchased under our “Free Shipping” program, the buyer must cover the cost of the return shipping.
Please contact us to discuss this, generally after 30 days we do not return or refund for change of mind.
However under Australian Consumer Law, you are entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. You can view Guarantees that apply automatically page for more information.
We are an online business with most of our products coming from warehouses within Australia.
In total we have 4 warehouses worldwide in the following locations
No worries we don't hide our contact details.
Live Chat: Click Here
Email Us: Click Here
Call Us: 1300 674 887
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Copyright © 2018 Zach's Pet Shop. ACN: 617430690 ABN: 71617430690
