We use a mix of shipping methods including Australia Post, Aramex/Fastway & Couriers Please.
If you enter a PO Box address, only the Australia Post option will be presented at checkout.
Bed's and other large items are generally shipped through other couriers and therefore we may not be able to deliver it to a PO Box or Parcel Locker, however, we will contact you directly in these instances.
When Australia post is delivering an item and you are not home you
will receive a card to go and collect your order from the post office.
If one of our other delivery partners are delivering the item they
will have "Authority to Leave" (ATL) unless it is a high value item and
in that case you may need to attend a depot to collect the order.
If you have had a history of mail or packages going missing, please
let us know in the "Order Comments" so we can ensure that ATL is not
given to our couriers.
Please contact us to discuss this, generally after 30 days we do not return or refund for change of mind.
However under Australian Consumer Law, you are entitled to a refund or
replacement for a major problem with a product covered by consumer
guarantees. You can view Guarantees that apply automatically page for more information.