KONG Sherps Donkey

Postage Rates

Standard Shipping

• Spend under $75 = $9.99 Flat Rate
• Spend $75+ = FREE SHIPPING

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Delivery Locations

• We are only able to deliver to NSW, ACT, QLD, VIC & SA.
  
• Unfortunately, we are unable to deliver to NT, TAS or WA.
• If you live in a rural area, you may be required to collect your item from a local depot or collection point.

Times

• Most orders are dispatched within 1-2 business days.
• Rarely some orders take up to 4 business days to be dispatched.
• The freight companies we use are unable to guarantee a delivery date.
• Contact us if you would like a delivery time estimate.
• Allow extra time for delivery to regional areas or during busy holiday periods.

Postage Options

• Zach's Pet Shop will determine the carrier that is used to ship your order.
• Orders are usually sent via Aramex or Australia Post. However, we may use other reputable couriers to ensure your parcel is delivered in a timely manner.
• You will be emailed tracking details once your order is dispatched.
• All orders are given authority to leave in a safe place without a signature (unless you advise us to the contrary)

Free Shipping - Orders $75+

• Shipping will be provided free of charge when your total order value (inclusive of discounts) is $75 or greater. 

Standard Shipping - $9.99 

• Flat rate shipping of $9.99 for orders shipped to NSW, ACT, QLD, VIC & SA.

We do NOT offer:

• Express shipping.
• Delivery outside of Australia.
• Delivery to any islands without road access. This includes (but is not limited to) King Island 7256 and Russell Island 4184.

Please see our flexible returns policy below, we are always here to help should you have any questions please contact us

Change of Mind

• If you change your mind and wish to return your purchase, you can do so within 30 days (or within reason) subject to the below: 
• Your purchase (the product/s) must be unused and in the same condition that you received it. It must also be in the original packaging.
• You must notify us of your intention to return your purchase and request the return shipping address from us.
• Return postage costs will be at your expense.
• A refund minus the original freight charge will be given. 
• Refunds will be in the same payment method as payment was received.
• For payments made via Afterpay, we will deduct the Afterpay fee from your refund amount.

Faulty Products 

• Under Australian Consumer Law, you are entitled to a refund, replacement or repair for a major problem with a product covered by consumer guarantees.
• In order for us to honour our commitments to these guarantees, we may ask that you;
• Provide a detailed explanation of the issue with the product.
• Provide photographic or video evidence of the issue with the product.
• Seek an independent report about the fault with the product.
• Return the product to us for further inspection.
• Based on the above information and after consultation with the manufacturer we will then make a decision on a Repair, Replacement or Refund. 
• Our obligation is to ensure that you are left in a position that is equal to or better than when you made the purchase with us. 
• No dog toy is indestructible and we take no responsibility for dogs destroying or pulling apart a toy.
• While we strive to provide accurate product descriptions and measurements, please be aware that slight variations may occur. Product colours may appear differently due to photographic lighting and display settings.