KONG Connects Kitty Comber

Please see our flexible returns policy below, we are always here to help should you have any questions please contact us

Change of Mind

• If you change your mind and wish to return your purchase, you can do so within 30 days (or within reason) subject to the below: 
• Your purchase (the product/s) must be unused and in the same condition that you received it. It must also be in the original packaging
• You must notify us of your intention to return your purchase and request the return shipping address from us.
• Return postage cost's will be at your expense.

• Under Australian Consumer Law, you are entitled to a refund, replacement or repair for a major problem with a product covered by consumer guarantees.
• In order for us to honour our commitments to these guarantees, we may ask that you;
• Provide a detailed explanation of the issue with the product.
• Provide photographic or video evidence of the issue with the product.
• Seek an independent report about the fault with the product.
• Return the product to us for further inspection.
• Based on the above information and after consultation with the manufacturer we will then make a decision on a Repair, Replacement or Refund. 
• Our obligation is to ensure that you are left in a position that is equal to or better than when you made the purchase with us. 

Postage Rates (Effective March 1 September 2021)

Standard Shipping

• Australia Wide = $7.99 Flat Rate
• Spend $75+ = FREE SHIPPING

Express Post (Based on Weight)

• Queensland = $10.85+
• Everywhere else = $12.72+

--------------------------------------------------------------------------------

Order Dispatch

• 90% of orders are dispatched within 24-48 hours.
• Rarely some orders take up to 96 hours to be dispatched.

Postage Options

• At the checkout a range of postage options will be provided including Express options. 
• The main carriers that we work with are Australia Post & Couriers please. 

Free Shipping - Orders $75+

• Shipping will be provided free of charge when your total order value (inclusive of discounts) is $75 or greater. 
• Zach's Pet Shop will determine the carrier that is used to ship your order.
• You will have the option to select your preferred carrier at the point of checkout however this may incur an additional cost.  

Standard Shipping - $7.99 

• Flat rate shipping of $7.99 for orders shipped within Australia. 
• Zach's Pet Shop will determine the carrier that is used to ship your order.
• You will have the option to select your preferred carrier at the point of checkout however this may incur an additional cost. 

 Express Post 

• Australia Post Express Post is available for an additional charge and this option will be presented at checkout.

International Shipping

• International Shipping options are available upon checkout. 
• International orders (Except New Zealand) will receive a high level of scrutiny, you may be required to prove the following to us before your order is shipped.
• Proof of Identity.
• Proof of Payment. 
• Proof of Address. 
• Our team will contact you if any of these documents are required. 

Changes & Substitutes

• In some instances we may be unable to ship your order through your desired carrier or method. 
• We will ship your order through the next best option or where possible upgrade the shipping option without contacting you. 
• If the delivery timeframe does not meet the original estimate for the chosen method we will refund all postage cost's (if any paid).