As part of the process when buying a Litter-Robot you will be sent a series of emails designed to inform you and assist you in your journey to a "Scoop Free" life.

Below is the content from the first email that is sent. 

Let's Get Started 

Thank you! We have received your order for the amazing Automatic Litter-Robot III.

What you can expect
1. In the next 2-3 days you will receive you tracking information.
2. You should wait until the evening to check the status of the tracking.
3. Plan your delivery to make sure you are available to accept the delivery.
4. Review this email to start preparing for the arrival of your Litter-Robot.

Over the coming week we will send you a series of Five emails to help familiarise yourself with the Litter Robot and to ensure you and your kitty cats are ready for the Litter-Robot.

Please read the below and as always if you have any questions just reply to this email and the team at Zach’s Pet Shop will be in touch.

You will soon have your tracking number however now is the time to start thinking about who might be home to accept the delivery?

The Litter-Robot comes assembled in a large bulky box and unfortunately our courier cannot leave it in a safe place, so someone will need to be home on the delivery day.

Note: unfortunately, if you are unable to take delivery, redelivery will need to be arranged, and may incur additional costs. It also requires more resources to get you your product, so please do your best to ensure someone can take delivery.

We anticipate you will have your Litter-Robot in the next 3-10 working days, depending on your location, and you can enjoy the exciting unpack, set up and introduction to your kitty cats for a new lifestyle without scooping!

What’s Next?
Tomorrow we will send you an email on how you can start transitioning your cat to the Litter-Robot before it arrives. Check your inbox from 8am tomorrow!

In the meantime, you should familiarise yourself the below support materials, these will be extremely helpful in the first few weeks of receiving your Litter-Robot.

Litter-Robot III Quick Start Guide  
Litter Robot III Quick Reference Guide 
Litter-Robot III Instruction Manual
Litter-Robot Connect App
Litter-Robot Help Portal

Support & Assistance
Should you need any support or assistance the team at Zach’s Pet Shop are here to help, we also have a friendly team through the manufacturer that can help with those complex issues. Rest assured we will be here every step of the way.


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